Thursday, January 17, 2008

Death of a Patron

It was with mix emotions this week that I read the obituary of a longtime patron of our library. While we hate to admit it, we all have our favorites. Those people who are generous with their compliments, and appreciative of our efforts.... he was not one of those patrons.

I have a great staff; they excel at customer service. There are very few problems that are bumped up to me, and in the fourteen years that I have been here, there have only been two times that disgruntled patrons have appeared before our library board. He was involved in both instances.

He was intelligent, and studious, and eccentric. He was not afraid to question a policy or point out a mistake. We all took a deep breath when he came walking through our doors. He kept us on our toes. His actions helped us hone our people skills and forced us reevaluate policies and procedures, and so our library is a better library because of him.

Cindy Fuerst
Library Director


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